When I was in Australia recently, I needed to rent a car to get around town and such. In the US there is not much difference between car rental places, so I investigated online and made a booking with National.
It turns out National is some how partnered with Europcar. I didn't see a National counter at the Adelaide airport, so I checked with Hertz, Avis, etc. They were all sold out (weird), but I finally figured out that Europcar==National.
Like a good little renter, I declined the obscene insurance offered. I have car insurance and a platinum credit card after all.
Upon returning the car, the guy noted this 'damage' to the left front wheel skirt. Not much all if you ask me. Maybe it was there when I got it. I didn't run into anything while driving !
The Europcar people ask me if I want to wait for the damage assessor to make an evaluation. I say "no thanks" as THIS IS AN AIRPORT AND I HAVE A FLIGHT TO CATCH.
I return home to find a charge of $1180 on my credit card for damages. WTF !?
I call and dispute the claim and then speak to the Visa rental car insurance people. They explain all I need to do, so then I get on the phone to National.
The lady with National was *very* nice and competent. She gave me her name, number, and email address for follow-up. It turns out since I booked through National, they would go ahead and get all the documentation from Europcar.
When I receive it, I notice the only repair bill is $98 for paint touch-up. Hmm. I forward this to the Visa insurance people and they said this means they would only pay out $98. The insurance guy says this is definitely something to pursue with Disputes.
I finally heard back from the Disputes people today. They found in my favor !
I am not the only person who has had this happen. So be careful renting from Europcar !